Terms and Conditions

Please read the Terms and Conditions carefully before you start to use the Website www.wendyhartley.com. 

By continuing to browse and use this website, either as a visitor or registered user, or by registering for or purchasing any products or services offered by www.wendyhartley.com, you are accepting and agreeing to abide by the Terms and Conditions, Privacy Policy and any Disclaimers in our Terms and Conditions.

For the purposes of these terms and conditions, “Us”, “Our” and “We” refers to wendyhartley.com and “You” and “Your” refers to you, the client, visitor, website user or person using our website.


Children Under The Age Of 13

Our Website is not intended for children under 13 years of age. No one under age 13 may provide any information to or on the Website. We do not knowingly collect personal information from children under 13. If you are under 13, do not use or provide any information on this Website or on or through any of its features/register on the Website, make any purchases through the Website, use any of the interactive or public comment features of this Website or provide any information about yourself to us, including your name, address, telephone number, email address, or any screen name or username you may use.

If we learn we have collected or received personal information from a child under 13 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 13, please contact us at wendyhartleyartist@gmail.com.


Limitation of Liability

By browsing and using our website, you agree and accept that wendyhartley.com is not legally responsible for any loss or damage you might suffer related to your use of the website, whether from errors or from omissions in our documents or information, any goods or services we may offer or from any other use of the website. This includes your use or reliance on any third party content, links, comments or advertisements. Your use of, or reliance on, any information or materials on this website is entirely at your own risk, for which we shall not be liable.

It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific, personal requirements. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law. Neither we nor our partners, or any of their affiliates, will be liable for any direct, indirect, consequential, special, exemplary or other damages that may result through use of our site, products or services, including but not limited to economic loss, injury, illness or death. You alone are responsible and accountable for your decisions, actions and results in life, and by your use of the sites, you agree not to attempt to hold us liable for any such decisions, actions or results, at any time, under any circumstance.


Competition and Consumer Act

For the purposes of Schedule 2 of the Australian Consumer Law, in particular Sections 51 to 53, 64 and 64A of Part 3-2, Division 1, Subdivision A of the Competition and Consumer Act 2010 (Cth), wendyhartley.com’s liability for any breach of a term of this agreement is limited to: the supplying of the goods or services to you again; the replacement of the goods; or the payment of the cost of having the goods or services supplied to you again.

You must be over 18 years of age to use this website and to purchase any goods or services.


Shipping Policy and Delivery of Goods

Within Australia, physical goods may be delivered by Australia Post, however other courier services may be used from time to time. Please allow between 4 to 21 days, depending on the delivery option. It is not possible to specify a preferred carrier when placing your order. You may select either express or standard post upon checkout.

For International Orders, please allow up to 8 weeks for delivery, due to customs. Wendyhartley.com is not responsible for any customs costs that may be incurred.

Shipping costs for orders from wendyhartley.com are dependent upon the shipping method chosen, the weight of the parcel and the shipping destination. Weights of all parcels will be rounded up to the next full kilogram.

The Business takes no responsibility for the actions of others (customs or postal service) and cannot be held responsible for a parcel that gets lost or confiscated. Deliveries are processed promptly upon receipt of full payment. Damaged or lost orders should be resolved with Australia Post or the courier company directly and we are not responsible for goods that are damaged in transit or not received. Replacement of damaged or lost items is made at the discretion of wendyhartley.com.

Digital products are delivered immediately. Please be aware there are inherent risks associated with downloading any software and digital items. Should you have any technical problems downloading any of our products, please contact us so we may try to resolve the issue for you.


Foreign Taxes, Duties and Import Restrictions

If you are not in Australia, we have no knowledge of, and no responsibility for, the laws in your country. You are responsible for purchasing Services, which you are lawfully able to import or use and for the payment of import duties and taxes of any kind, levied in your country.


Your Privacy

At wendyhartley.com, we are committed to protecting your privacy. We use the information we collect about you to maximize the services that we provide to you. Wendyhartley.com respects the privacy and confidentiality of the information provided by you. Please review our separate Privacy Policy at www.wendyhartley.com/privacy-policy.


Third Parties

WendyHartley.com does not and will not sell or deal in personal or customer information. We may however use in a general sense without any reference to your name, your information to create marketing statistics, identify user demands and to assist it in meeting customer needs generally. In addition, we may use the information that you provide to improve its website and its services but not for any other use.


Exclusion of Competitors

If you are in the business of creating similar documents, products or services for the purpose of providing them for a fee to users, whether they be commercial users or domestic users, then you are a competitor of wendyhartley.com. Wendyhartley.com expressly excludes and does not permit you to use or access our website, to download any documents or information from its website or obtain any such documents or information through a third party. If you breach this term then wendyhartley.com will hold you fully responsible for any loss that we may sustain and further hold you accountable for all profits that you might make from such unpermitted and improper use. Wendyhartley.com reserves the right to exclude and deny any person access to our website, services or information in our sole discretion.


Education and Coaching

By using our website, products and services, you agree that wendyhartley.com is not to be held liable for any decisions you make based on any of our services or guidance and any consequences, as a result, are your own. Under no circumstances can you hold wendyhartley.com liable for any actions you take nor can you hold us or any of our employees liable for any loss or costs incurred by you as a result of any guidance, advice, coaching, materials or techniques used or provided by wendyhartley.com.

All our information on both the website and in consultations is intended to assist you and does not in any way, nor is it intended to substitute professional, financial, health or legal advice. Results are not guaranteed and wendyhartley.com takes no responsibility for your actions, choices or decisions.


Copyright and Restrictions of Use

This website contains material which is owned by or licensed to us and is protected by copyright, trademark, and other intellectual property laws. Wendyhartley.com expressly reserves all copyright and trademark in all documents, information and materials on our website. This material includes, but is not limited to, the design, layout, look, appearance, trademarks and graphics. You are not permitted to reproduce the documents, information or materials on the website for the purposes of sale or the use by any third party. In particular you are not permitted to republish, upload, transmit electronically or otherwise, or distribute any of the materials, documents or products that may be available for download from time to time on this website.

Any redistribution or reproduction of part or all of the contents in any form is prohibited. The Site is provided solely for your personal non-commercial use. You may not use the Site or the materials available on the Site in a manner that constitutes an infringement of our rights or that has not been authorized by us. More specifically, unless explicitly authorized in these Terms of Service or by the owner of the materials, you may not modify, copy, reproduce, republish, upload, post, transmit, translate, sell, create derivative works, exploit, or distribute in any manner or medium (including by email or other electronic means) any material from the Site. You may, however, from time to time, download and/or print one copy of individual pages of the Site for your personal, non-commercial use, provided that you keep intact all copyright and other proprietary notices.

We reserve the right to take action against you if you breach any of these terms.


Online Commerce

Certain sections of the Site may allow you to purchase many different types of products and services online that are provided by third parties. We are not responsible for the quality, accuracy, timeliness, reliability or any other aspect of these products and services. If you make a purchase from a merchant on the Site or on a site linked to by the Site, the information obtained during your visit to that merchant’s online store or site, and the information that you give as part of the transaction, such as your credit card number and contact information, may be collected by both the merchant and us. A merchant may have privacy and data collection practices that are different from ours. We have no responsibility or liability for these independent policies. In addition, when you purchase products or services on or through the Site, you may be subject to additional terms and conditions that specifically apply to your purchase or use of such products or services. For more information regarding a merchant, its online store, its privacy policies, and/or any additional terms and conditions that may apply, visit that merchant’s website and click on its information links or contact the merchant directly. You release us and our affiliates from any damages that you incur, and agree not to assert any claims against them, or us arising from your purchase or use of any products or services made available by third parties through the Site. Your participation, correspondence or business dealings with any third party found on or through our Site, regarding payment and delivery of specific goods and services, and any other terms, conditions, representations or warranties associated with such dealings, are solely between you and such third party. You agree that The Company shall not be responsible or liable for any loss, damage, or other matters of any sort incurred as the result of such dealings. You agree to be financially responsible for all purchases made by you or someone acting on your behalf through the Site. You agree to use the Site and to purchase services or products through the Site for legitimate, non-commercial purposes only. You also agree not to make any purchases for speculative, false or fraudulent purposes or for the purpose of anticipating demand for a particular product or service. You agree to only purchase goods or services for yourself or for another person for whom you are legally permitted to do so. When making a purchase for a third party that requires you to submit the third party’s personal information to us or a merchant, you represent that you have obtained the express consent of such third party to provide such third party’s personal information.



To access certain features of the Site, we may ask you to provide certain demographic information including your gender, year of birth, postcode and country. In addition, if you elect to sign-up for a particular feature of the Site, such as chat rooms, web logs, or bulletin boards, you may also be asked to register with us on the form provided and such registration may require you to provide personally identifiable information such as your name and email address. You agree to provide true, accurate, current and complete information about yourself as prompted by the Site’s registration form. If we have reasonable grounds to suspect that such information is untrue, inaccurate, or incomplete, we have the right to suspend or terminate your account and refuse any and all current or future use of the Site (or any portion thereof). Our use of any personally identifiable information you provide to us as part of the registration process is governed by the terms of our Privacy Policy.



To use certain features of the Site, you will need a username and/or password, which you will receive through the Site’s registration process or product purchase process. You are responsible for maintaining the confidentiality of the password and account, and are responsible for all activities (whether by you or by others) that occur under your password or account. You agree to notify us immediately of any unauthorized use of your password or account or any other breach of security, and to ensure that you exit from your account at the end of each session. We cannot and will not be liable for any loss or damage arising from your failure to protect your password or account information.


Termination of Use

We may cancel or terminate your right to use the Site or any part of the Site at any time without notice. In the event of cancellation or termination, you are no longer authorized to access the part of the Site affected by such cancellation or termination. The restrictions imposed on you with respect to material downloaded from the Site, and the disclaimers and limitations of liabilities set forth in these Terms of Service, shall survive.



1. License. Upon your payment of our fees for Digital Content, we grant you a non-exclusive, non-transferable license to use the Digital Content for your personal, non-commercial, entertainment use, subject to and in accordance with the terms of this Agreement. You may copy, store, transfer and burn the Digital Content only for your personal, non-commercial, entertainment use.
2. Restrictions. You represent, warrant and agree that you will use the Service only for your personal, non-commercial, entertainment use and not for any redistribution of the Digital Content or other restricted use. You agree not to infringe the rights of the Digital Content’s copyright owner (Wendy Hartley) and to comply with all applicable laws in your use of the Digital Content. You agree that you will not redistribute, transmit, assign, sell, broadcast, rent, share, lend, modify, adapt, edit, sub-license or otherwise transfer or use the Digital Content. You are not granted any synchronization, public performance, promotional use, commercial sale, resale, and reproduction or distribution rights for the Digital Content. You acknowledge that the Digital Content embodies the intellectual property of Wendy Hartley and is protected by law.
3. Explicit Content. You agree that we have no liability to you for Digital Content you find to be offensive, indecent or objectionable.
4. All Sales Final; Downloading and Risk of Loss; Availability of Digital Content. All sales of Digital Content are final. We do not accept returns of Digital Content. Once you have purchased Digital Content, we encourage you to download it promptly and to make back-up copies of it. If you are unable to complete a download please contact www.wendyhartley.com customer service at wendyhartleyartist@gmail.com. You bear all risk of loss after purchase and for any loss of Digital Content you have downloaded, including any loss due to a computer or hard drive crash.



This website may contain links, including affiliate links, to other websites. Links to third party websites do not constitute sponsorship, endorsement or approval of these websites. Wendyhartley.com takes no responsibility for any of the content found on the linked websites, and accepts no responsibility whatsoever for any information or advice provided to you directly by third parties via our website. We are making a ‘recommendation’ only and are not providing any advice nor do we take any responsibility for any advice received in this regard.


Cancellation Policy for Events

All our events, once purchased, are non-refundable, but may be transferable to another date or participant. Please refer to individual policy offered with each event. If you have any questions about these terms of use you may contact us at wendyhartleyartist@gmail.com.

If an event is cancelled by wendyhartley.com, you will be refunded in full.


Cancellation Policy for Bookings

Please remember that your appointment time has been allocated especially for you, and all appointments require some preparation time and effort. It is your responsibility to keep your appointments. Please provide at least 24 hours notice if you need to cancel/reschedule. If an unexpected situation arises and you need to reschedule your appointment, please click the ‘Reschedule Appointment’ button in your confirmation email. This option is available up to 24 hours before your session.


Cancellation fees do apply if you provide less than 24 hours notice for appointment rescheduling or cancellation*:

1st Missed Appointment – No Charge

2nd Missed Appointment – $40 Missed Appointment Fee

3rd Missed Appointment – Full Appointment Fee (i.e. if service price is $111 for a 1 hour session, you will incur a $111 missed appointment fee)

4th Missed Appointment – Unfortunately I will not agree to book you in for any further appointments, however I will be happy to refer you to another practitioner. Thank you for your understanding.

*If you have a card saved on file with Acuity Scheduling Services, you have automatically consented to your credit card being charged any appropriate cancellation fees.


Refunds and Returns

Wendyhartley.com handles returns and processes refunds in accordance with the Australian Consumer Protection legislation.

Your purchase of a product or service or ticket to an event may or may not provide for any refund. Each specific product, service, event or course will specify its own refund policy. These Terms of Use shall be governed by and construed in accordance with the laws of NSW, Australia and any dispute shall be subject to binding arbitration in NSW. If any provision of this agreement shall be unlawful, void or for any reason unenforceable, then that provision shall be deemed severable from this agreement and shall not affect the validity and enforceability of any remaining provisions.

A full refund will be provided if any reiki session has been cancelled by www.wendyhartley.com.

If you have paid in advance for your session and cancel with more than 24 hours notice, you will be issued a full refund. If you provided less than 24 hours notice you will be refunded minus any applicable cancellation fee (please see “Cancellation Policy for Bookings” above).

Refunds will not be provided for any service after the service has been provided.

Please Note: We do not supply refunds on digital products. (including, but not limited to, MP3s, e-courses, e-books) after they have been accessed.

Should you wish to return your order of physical goods, please notify us within 14 days of purchase with a valid reason for return. If we are unable to resolve your complaint or further assist you, we will process a refund upon timely receipt of the physical goods purchased. Unopened goods will be refunded in full. Refunds will be processed promptly and payment made by the same method that you made payment. All refunds are made at the discretion of wendyhartley.com.


Late Arrival

If you arrive late for an in-person session or a 1:1 zoom session, your session may be shortened. Depending on how late you arrive, there may not be enough time left to complete a full session. Regardless, you will be responsible for paying the full cost of the appointment you scheduled.

For Distance Reiki, there is no necessity to show up at a set time and the session is conducted completely remotely. As reiki is not restricted by time, at the beginning of your session the intention is set for the healing to be received at the best time for you.


Payment For Services

Full payment for product or services will be required at the time of booking or purchase.


Disclaimer and Client’s Consent

The content of www.wendyhartley.com is provided as information only, and should not substitute medical advice, art therapy, diagnosis or treatment, nor should it substitute psychological, legal or financial profession services. Reiki and Energy Healing can aid in relaxation and stress reduction, is voluntary, and can work well as a complimentary therapy alongside conventional medicine. The client is responsible for utilising their personal wisdom in discerning the best course of action for their own requirements, needs, health and healing in regard to any feedback, suggestions or guidance received prior, during or after the session. Any feedback or information offered by the practitioner is intended as advice only and does not come with any guarantees for success or effectiveness. The client is responsible for communicating any levels of discomfort during a session. The client indemnifies Wendy Hartley and the practitioner against any and all adverse reaction sustained as a result of Reiki and Intuitive Energy Healing. Wendy Hartley accepts no liability for any action a client may choose after a session.

Clients must be over the age of 18 to book a session.

Booking and/or making a payment for a Reiki, Intuitive Energy Healing, Distance Reiki or other service with Wendy Hartley confirms that you have read, fully understand and agree to the above terms and conditions.


Changes to Terms and Conditions

The Terms and Conditions are subject to change in order to ensure they are current. We may modify these Terms and Conditions at any time, in our sole discretion and all modifications will be effective immediately upon our posting of the modifications on this website. Please review our Terms and Conditions periodically. If you choose to use our website then we will regard that use as conclusive evidence of your agreement and acceptance of these Terms and Conditions. If you have any questions or concerns at any time about our Terms and Conditions, please contact us at wendyhartleyartist@gmail.com and we will endeavour to respond within 48 hours.


Contact Us

The Business can be contacted regarding the Terms and Conditions via the email address wendyhartleyartist@gmail.com.


Last revised January 16, 2022.


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All images, videos, content and classes are copyright of Wendy Hartley, 2022. Please do not copy, use, edit, publish, or redistribute without written permission from the artist.